Direct Answer
OutfitBulk follows a B2B returns and claims policy.
Manufacturing defects, wrong items or shortages must be reported within 48 hours of delivery. Correctly supplied goods are otherwise non-returnable.
The current approved Returns and Claims Policy controls eligibility, evidence requirements and available resolutions.
Quick Claim Checklist
If there is a problem with the order:
- Inspect the parcel and products promptly.
- Keep the packaging and shipping label.
- Take clear photographs and a video where possible.
- Note the affected product and quantity.
- Do not wash, print, alter or use the affected item.
- Report the issue through official OutfitBulk support within 48 hours of delivery.
What Can Be Reported as a Claim?
A claim may be considered when the delivered order has:
- a manufacturing defect;
- the wrong product;
- a size or colour different from the confirmed order supplied by OutfitBulk;
- a shortage in quantity;
- visible transit damage;
- missing items;
- another issue covered by the approved policy.
The issue must be reported within the applicable timeline and supported with the required evidence.
What Is Not Normally Returnable?
Correctly supplied wholesale goods are generally non-returnable.
A return or claim should not be assumed for:
- change of mind;
- incorrect size selected by the customer;
- incorrect colour selected by the customer;
- dislike of fabric, fit or appearance after receiving a correctly supplied product;
- unsold stock;
- customer-demand changes;
- incorrect use, washing, printing or handling;
- minor screen-to-product colour variation;
- a correctly supplied sample that does not meet personal preference;
- issues reported after the claim window without an approved exception.
Product-specific or order-specific terms may also apply.
The 48-Hour Reporting Rule
Manufacturing defects, wrong items or shortages must be reported within 48 hours of delivery.
The reporting time is measured from the recorded delivery date or delivery confirmation available in the order and courier records.
Customers should inspect the parcel and products as soon as they are delivered.
Delaying inspection may reduce the ability to verify the issue and may affect claim eligibility.
What Evidence May Be Required?
Depending on the issue, a claim may require:
- order number;
- invoice or order record;
- product name;
- size and colour details;
- quantity affected;
- clear photographs;
- unboxing video;
- images of the outer packaging;
- shipping label;
- close-up images of the defect;
- full-product images;
- parcel-weight or quantity evidence where relevant;
- other information requested during review.
The required evidence depends on the type of claim.
Incomplete or unclear evidence may delay the review.
Why an Unboxing Video Is Important
An unboxing video can help show:
- the parcel condition before opening;
- the shipping label;
- the contents received;
- the quantity inside the parcel;
- visible damage;
- whether an item was missing or incorrect.
For shortages, wrong items or transit damage, an unboxing video can be especially useful during review.
The video should ideally begin before the parcel is opened and continue until all contents are visible.
How to Report a Claim
Use the official OutfitBulk support channel and provide:
- The order number.
- The customer name and contact number.
- The product and quantity affected.
- A clear explanation of the issue.
- Photographs and video evidence.
- Images of the packaging and shipping label.
- Any other requested proof.
The claim should be submitted within 48 hours of delivery where the current B2B rule applies.
Do not discard the parcel, packaging or affected products before the claim review is completed.
What Happens After a Claim Is Submitted?
OutfitBulk may review:
- the order record;
- product details;
- dispatch records;
- packing evidence;
- photographs and videos;
- courier information;
- quantity information;
- the applicable policy.
The review may require additional clarification or evidence.
Submitting a claim does not automatically guarantee approval or a specific resolution.
Possible Resolutions
Depending on the approved claim, available stock, evidence and policy, the resolution may include replacement, correction, credit, refund or another approved outcome.
The available resolution depends on the specific issue and should not be assumed before the claim review is complete.
Manufacturing Defects
A manufacturing-defect claim may be reviewed where the product has a verified production issue that existed before customer use.
Normal product characteristics, acceptable production tolerance, minor variation, washing damage, printing damage, alteration or incorrect handling may not qualify.
The claim review determines whether the reported issue is covered.
Wrong Item, Size or Colour
Report the issue if OutfitBulk supplied a product, size or colour different from the confirmed order.
Provide:
- the order record;
- a photograph of the received product;
- the size label;
- colour and product details;
- the shipping label;
- an unboxing video where available.
A customer selecting the wrong size or colour is different from OutfitBulk supplying the wrong item.
Shortage or Missing Items
If the parcel contains fewer items than the confirmed order, report the shortage within 48 hours of delivery.
Provide:
- the order number;
- quantity ordered;
- quantity received;
- unboxing video;
- parcel and packaging images;
- shipping label;
- photographs of all contents;
- any other requested evidence.
Do not discard the packaging until the claim has been reviewed.
Transit Damage
If the parcel appears damaged:
- Photograph the outer packaging before opening.
- Record an unboxing video.
- Keep the shipping label visible.
- Check all products and quantities.
- Retain the packaging.
- Report the issue promptly through official support.
Transit-damage claims may require courier review in addition to OutfitBulk’s internal review.
Size and Fit Issues
A correctly supplied product is generally not returnable because the customer selected the wrong size or the fit did not match personal preference.
Before ordering:
- review the size chart;
- compare measurements;
- check the fit description;
- order a paid sample where appropriate;
- confirm size ratios for bulk orders.
A size issue may qualify as a claim only where OutfitBulk supplied a different size from the confirmed order or where another approved defect is established.
Colour Variation
Screen settings, lighting, photography and fabric batches may create minor colour differences.
A minor screen-to-product variation does not automatically qualify as a defect or wrong-colour claim.
A claim may be reviewed where the supplied colour is clearly different from the confirmed order.
For colour-sensitive requirements, request a sample or specific approval before placing a larger order.
Printed or Customised Orders
Printed, embroidered, customised or specially produced orders may have additional approval requirements.
Before production, customers should confirm:
- garment;
- size;
- colour;
- artwork;
- print method;
- print size;
- placement;
- spelling;
- quantity;
- approval proof.
Approved artwork, mockups or production instructions may be used during claim review.
Mockups are visual previews and may not perfectly reproduce physical colour, texture or placement.
Samples and One-Piece Orders
A one-piece order or sample is still a normal paid order.
Correctly supplied samples are generally non-returnable because the buyer dislikes the fabric, fit, colour or product after inspection.
A sample claim may still be reviewed for:
- verified manufacturing defect;
- wrong item;
- wrong size or colour supplied;
- shortage;
- transit damage.
The same evidence and reporting rules may apply.
Order Cancellation
Cancellation depends on the order stage and applicable policy.
Cancellation is not guaranteed after:
- payment confirmation;
- order processing;
- stock allocation;
- artwork approval;
- printing;
- production;
- packing;
- courier booking;
- dispatch.
Any approved cancellation, deduction, credit or refund must be confirmed through the official order record.
Changes After Payment
Raise the request immediately through official support.
Changes are not guaranteed after processing begins.
Whether a change can be accepted depends on:
- stock allocation;
- production stage;
- printing or customisation;
- packing status;
- courier booking;
- operational feasibility.
Additional charges or timeline changes may apply where a change is approved.
Refund Timing
Where a refund is approved, the timing depends on the payment method, payment-gateway or banking timelines and completion of the applicable review.
A refund should not be treated as approved until it is confirmed through the official order record.
Return Shipping
Return shipping responsibility depends on:
- the reason for return;
- claim approval;
- evidence;
- courier arrangement;
- applicable policy.
Customers should not send products back without official instructions.
Unauthorised returns may not be accepted or processed.
Important Claim Rules
- Report eligible issues within 48 hours of delivery.
- Use the official support channel.
- Keep the order record and invoice.
- Retain the products and packaging.
- Take clear photographs.
- Record an unboxing video where possible.
- Do not wash, print, alter or use affected products before review.
- Do not return products without approval.
- Provide complete and accurate information.
- Wait for official resolution instructions.
Frequently Asked Questions
Can I return a correctly supplied wholesale product?
Generally no. Correctly supplied wholesale goods are non-returnable under the current B2B rule.
How quickly must I report a defect or shortage?
Within 48 hours of delivery.
What proof do I need?
Depending on the claim, you may need the order number, photographs, an unboxing video, packaging evidence, the shipping label and quantity details.
Can I return a product because I selected the wrong size?
Generally no. A customer-selected size issue is not the same as OutfitBulk supplying the wrong size.
Can I return a sample if I do not like it?
Generally no. A correctly supplied sample is a paid order and is not automatically returnable because of preference.
What happens if OutfitBulk sends the wrong item?
Report it within 48 hours with the order details, product photographs, size or colour evidence, packaging and an unboxing video where available.
What happens if items are missing?
Report the shortage within 48 hours and provide quantity details, packaging evidence and an unboxing video where available.
Should I send the product back immediately?
No. Wait for official return instructions. Unauthorised returns may not be accepted.
Does submitting a claim guarantee a refund?
No. Claims are reviewed according to the evidence, order record and applicable policy.
Can I use or print the product before the claim review?
No. Keep the affected product unused and unaltered until the review is complete.
Next Step
Inspect the order promptly after delivery. If there is a manufacturing defect, wrong item or shortage, preserve the packaging and evidence and report the issue through official OutfitBulk support within 48 hours.